1 What Information We Collect
Certain information is collected when you register and use Lucky Bangla's platform. This data falls into two categories — information you provide directly and information collected automatically.
Directly provided information:
- Full name & date of birth (for age verification)
- Mobile number & email address
- Payment method details (bKash/Nagad number, bank account)
- A copy of your ID for KYC verification (National ID card or passport)
- Records of conversations with the support team
Automatically Collected Data:
- IP address & device type (mobile/desktop)
- Browser version and operating system
- Which pages you visited on the platform and for how long
- Betting history & transaction records
- Login time, session duration, and logout details
📌 Please note: Lucky Bangla only asks for information that is genuinely necessary to provide our services. No unnecessary data is collected.
2 Purpose of Data Collection
Lucky Bangla has a clear purpose for every piece of data it collects. Nothing is stored arbitrarily or without a defined reason.
| Type of Data |
Purpose of Use |
| Name & Date of Birth |
Age verification and account identity confirmation |
| Mobile Number |
Sending OTPs, security alerts, and support communications |
| Payment Information |
Processing deposits & withdrawals, AML compliance |
| KYC Documents |
Identity verification & compliance with regulatory obligations |
| Betting History |
Account activity, dispute resolution & responsible gaming monitoring |
| IP & Device Information |
Security, fraud prevention & detection of multiple accounts |
Lucky Bangla requires your separate consent before sending any promotional messages. You can create an account without agreeing to marketing communications during registration, and you may withdraw this consent at any time.
3 Data Storage & Security
You have the right to know how your data is stored on Lucky Bangla's platform and for how long.
- All data is stored on secure servers — never exposed directly to the internet
- Data is encrypted on our servers — only authorised staff can access specific information
- Each staff member has controlled access — they can only view the data required to perform their specific role
- Even after account closure, data must be retained for the period required by regulatory authorities
- Systems are regularly tested through security reviews and independent audits
⚠️ Data Retention Period: Data for active accounts is retained for as long as the account remains open. After closure, records are generally required to be kept for up to 5 years in accordance with international AML and KYC regulations.
4 Data Sharing Policy
Lucky Bangla will never sell your personal data under any circumstances. However, limited data may be shared with trusted partners solely for the purpose of operating our services.
- Payment Processor: bKash, Nagad, Rocket & Bank — only the details needed to process your transactions
- Game Provider: Evolution, Pragmatic Play — anonymized data used solely for managing game sessions
- Regulatory Authority: Data is disclosed where legally required to comply with licensing obligations
- Law Enforcement: Data may be disclosed pursuant to a court order or valid legal claim
- No data is shared with advertisers or marketing agencies
- No data is sold to third parties
- No data is shared with other betting or gaming companies
All partners with whom Lucky Bangla shares data are contractually bound to comply with international data protection standards. Lucky Bangla regularly reviews their practices.
5 Cookies & Tracking Technologies
Lucky Bangla's website and app use cookies. Cookies are small data files stored in your browser that help the platform remember your session and improve your overall experience.
- Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these
- Functional Cookies: Language preferences, theme settings — your settings are remembered the next time you log in
- Analytics Cookies: To understand how frequently each page is used — data remains anonymized
💡 To disable cookies: You can delete or block Lucky Bangla's cookies through your browser settings. Keep in mind that disabling essential cookies may cause login and payment features to stop working properly.
6 Third-Party Services & Links
Lucky Bangla's platform uses various third-party services — such as game providers and payment gateways. Each of these services operates under its own privacy policy.
- Payment gateways (bKash, Nagad) process transaction data in accordance with their own privacy policies
- During live games, a connection to Evolution or Pragmatic Play servers is required — in that case, their respective privacy policies apply
- If you navigate to an external site from the Lucky Bangla platform, that site's privacy policy is beyond Lucky Bangla's control
Lucky Bangla only works with partners who are committed to upholding international data protection standards. All third-party agreements include binding data protection clauses.
7 Your Data Rights
As a Lucky Bangla member, you have certain fundamental data rights, guaranteed in accordance with international data protection standards.
Right to Access Your Data
To find out what information Lucky Bangla holds about you, submit a request to our support team. The information will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction at any time — easily done through Account Settings or by contacting support.
Right to Erasure
After account closure, once legal retention obligations have expired, you may request that your data be deleted.
Right to Restrict Processing
You can object to your data being used for specific purposes. Opting out of marketing messages is the most straightforward example.
📩 To exercise your rights: Email us at support@luckybangla.best or reach out via live chat. Lucky Bangla will respond within 30 days.
8 Children's Privacy
Lucky Bangla strictly prohibits anyone under 18 from using the platform. No data is collected or retained from users under the age of 18.
Date of birth is verified at the time of registration. Age verification documents must be submitted as part of the KYC process. If anyone under 18 attempts to register, their account will be closed immediately and no data will be retained.
⚠️ For parents: If you discover that your child under 18 is using Lucky Bangla, please contact us at support@luckybangla.best. We will take immediate action and ensure no data is retained.
9 Privacy Policy Changes
Lucky Bangla may update this privacy policy from time to time — when new services are added, regulations change, or technology is upgraded.
- For minor changes, this page will be updated and the date at the top of the page will be revised accordingly
- For significant changes, you will be notified in advance via your registered mobile number or email
- Continuing to use the platform after a new policy takes effect constitutes acceptance of the updated policy
- You have the right to close your account if you do not agree to the updated policy
You can always check when the policy was last updated by looking at the "Last Updated" date at the top of this page. To request a previous version, please contact our support team.
10 Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with Lucky Bangla:
- Email: support@luckybangla.best
- Live Chat: available at all times in the bottom-right corner of the platform
- Support hours: 24 hours a day, 7 days a week
- Language: Support is available in both Bangla and English
For formal data protection complaints, Lucky Bangla will provide a written response within a maximum of 30 days. If a matter is more complex and requires additional time, you will be informed in advance.